Shipping policy

4. Shipping & Delivery Policy

LA FRAISE delivers our chocolate-covered strawberries and gifting products across select areas of the UAE. Because our products are fresh and prepared to order, timing and care in delivery matter greatly to us.

4.1 Delivery Areas and Fees

We currently deliver to:

4.2 Order Preparation Time

Our products are prepared fresh close to your delivery time. Order preparation time is 2 Hours.

4.3 Delivery Timelines and Time Windows

Estimated delivery timelines and available delivery time windows (e.g., same-day, next-day, scheduled slots) are 12:00 - 4:00, 4:00-8:00.

4.4 Same-Day Delivery

Whether same-day delivery is offered, and any related cut-off times or conditions, is available in Dubai and Sharjah, subject to product availability and the selected delivery slot.

4.5 Customer Availability

Customers (or the designated recipient, for gift orders) should be available to receive the order at the provided address during the confirmed delivery window, given the perishable nature of our products.

4.6 Incorrect Addresses

LA FRAISE is not responsible for delivery delays, failures, or product spoilage resulting from an incorrect or incomplete address provided at checkout. Please double-check delivery details before confirming your order.

4.7 Recipient Unavailable

If our delivery partner is unable to reach the recipient at the time of delivery, the delivery partner will attempt to contact the recipient. If the recipient remains unavailable, redelivery may be subject to additional delivery charges and availability. Given that our products are perishable, extended delays in delivery may affect product quality, and LA FRAISE cannot guarantee product condition beyond the original scheduled delivery window.

4.8 Delayed Deliveries

While we make every effort to deliver within the estimated timeframe, delivery times may occasionally be affected by traffic, weather, high demand periods (such as holidays), or other unforeseen circumstances beyond our control. We appreciate your understanding in such cases.

4.9 Delivery Attempts

The number of delivery attempts made for a given order is 1

4.10 Address Changes After Ordering

If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes before your order enters preparation; once preparation has begun, address changes may no longer be possible.

4.11 Cancellation After Dispatch

Orders that have already been dispatched for delivery cannot be cancelled, in line with our Return & Refund Policy.

4.12 Delivery to Offices, Hotels, and Residential Buildings

For deliveries to offices, hotels, or residential buildings, please provide complete details (building name, floor, unit/office number, and any access instructions) at checkout. LA FRAISE is not responsible for delays caused by building access restrictions, security procedures, or incomplete address details.

4.13 Fresh Product Handling

Upon delivery, we recommend refrigerating chocolate-covered strawberries promptly and consuming them within the timeframe recommended on the product packaging or order confirmation, as product quality is best when consumed fresh.

4.14 Delivery Damage

If your order arrives damaged, please refer to our Return & Refund Policy for the steps to report the issue, including required photo evidence and reporting timeframe.

4.15 What to Do If Your Order Arrives Damaged or Incorrect

1. Do not discard the product or packaging.
2. Take clear photos of the item(s) as received.
3. Contact us within the timeframe stated in our Return & Refund Policy, along with your order number and photos.
4. Our team will review your case and advise on next steps, which may include a replacement or refund where applicable.